Large organizations choose Tekmon to reliably and timely communicate with tens, hundreds or even thousands of people for their business updates and emergencies.
Critical incidents unfortunately do happen: business incidents, extreme weather, IT systems malfunction and technical problems, strikes, emergency medical events, to name a few.
These incidents can impact the reputation of an organization, disrupt the supply chain and halt operational performance.
How can your organization ensure that the right notification reaches the right recipients in the shortest time possible?
Most companies today communicate business updates and emergencies to their employees in one of the following ways:
Email: The average time it takes people to open an email upon receipt is 4 hours.
Bulk SMS services: Research suggests that SMS instills lower sense of urgency to recipients compared to other channels such as voice calls or designing a strategic emergency communication campaign using multiple channels. Moreover, two-way SMS communication is not available by most online bulk SMS providers.
Telephone calls: Successive communication with a large number of people is time consuming due to finite number of telephone lines and laborious.
Instant messaging platforms: Contact management can become cumbersome for large number of recipients, responses are unstructured and reporting (who read the message and when) is not easily accessible.
TEKMON’s Mass Notification software system is an automated and unified solution to alert the right teams at the right time with clarity and reliability.
Multiple communication channels allow the sender to forward hundreds or even thousands of simultaneous phone calls, SMS, e-mails and FAXs with the touch of a button.
Ensures that a notification reaches the recipient in the shortest possible time using the most efficient communication channel.
When a notification is sent, the recipient acknowledges receipt, and is able to respond. All responses are recorded in real time in the system.
Authorized users can easily manage and keep up-do-date the recipients' contact information. Create groups according to the organizational structure of the company.
Notification templates in multiple languages can be created, and when required, promptly activate by authorized users.
A history archive of past notifications together with metadata can be retrieved at any time for further evaluation and auditing.